Ribbed Turtleneck Sweater

Because Thediamo stores is a multi-service platform, our return policy differs by category. The core principle is that we want you to be happy with your purchase.

Detailed Return Process for Physical Products

Step 1: Contact the Vendor via Thediamo stores & Initiate a return within 30 days of delivery by logging into your account, going to "My Orders," and selecting "Return Item" Or by emailing @ [thediamostores@gmail.com] with your order number. This creates a Return Merchandise Authorization (RMA) number.

Step 2: Package and Ship
Once you receive the RMA number and return instructions, securely pack the item in its original packaging and include all accessories. Ship the item to the address provided by the vendor. We strongly recommend using a trackable shipping service.

Step 3: Inspection and Refund
After the vendor receives and inspects the return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

· Please Note: Original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the return is due to a vendor error (e.g., wrong item sent, defective product).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact the vendor within 48 hours of delivery at [thediamostores@gmail.com] with your order number and clear photos/video of the issue. We will arrange a free replacement or return and provide a prepaid shipping label.

We partner with trusted global and local carriers to deliver your orders. Please note that shipping options, costs, and delivery times vary depending on the product type, the vendor, and your location.

1. Shipping for Physical Products (Marketplace Items)· Processing Time: Most orders are processed and handed to the carrier within 1-3 business days after payment is confirmed.

· Shipping Methods & Costs: Available shipping options and costs will be calculated and displayed at checkout based on your delivery address and the items in your cart. Options may include:
  · Standard Shipping
  · Express Shipping
  · Tracked Mail

· Delivery Times:
  · Domestic (US): 3-7 business days.
  · International: 7-21 business days, depending on the destination and customs processing.

· Important Note for International Orders: You are the importer of record and are responsible for any customs duties, taxes, or fees levied by your country. These are not included in the item price or shipping cost. Thediamo store and our vendors cannot control these charges.

2. Order Tracking: You can track your physical order by clicking the link in your shipping confirmation email or by logging into your Thediamo store account and viewing your order history.